Privacy Policy

Last updated: 7/21/2025

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, mailing address)
• Order information (items purchased, delivery preferences, special instructions)
• Payment information (credit card details, billing address)
• Account information (username, password, preferences)
• Communications with us (messages, feedback, support requests)

Information Collected Automatically

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Location information (with your consent, for delivery and service purposes)
• Cookies and similar tracking technologies

Call Information

When you call our business:

• We may transcribe your calls using AI technology to process orders and improve service
• Call transcriptions are used to fulfill your order and enhance customer service
• Your phone number may be collected for order confirmation and delivery purposes
• By placing a call, you consent to call transcription for business purposes

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
• Communicate with you about your orders, account, and our services
• Provide customer support and respond to your inquiries
• Improve our services, website, and customer experience
• Send you promotional communications (with your consent)
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

AI and Automated Processing

We use artificial intelligence and automated systems to:

• Process phone orders through AI-powered assistants
• Transcribe calls for order accuracy and service improvement
• Manage order workflows and kitchen operations
• Provide real-time order status updates
• Optimize service delivery and customer experience

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our business, including:

• Payment processors (for transaction processing)
• Delivery services (for order fulfillment)
• Technology providers (for website and AI services)
• Customer support services

Business Operations

We may share information:

• With our business partners for joint services
• During business transfers or mergers
• To comply with legal requirements
• To protect our rights and prevent fraud

With Your Consent

We may share information with other parties when you provide explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Call transcriptions are retained as configured by the business and can be deleted upon request unless required for legal compliance.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Monitoring for unauthorized access

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Updates

You may:

• Access and update your account information
• Request a copy of your personal information
• Correct inaccurate information
• Delete your account (subject to legal requirements)

Communication Preferences

You can:

• Opt out of promotional emails by following unsubscribe instructions
• Disable push notifications through your device settings
• Manage cookie preferences through your browser settings

California Privacy Rights

California residents have additional rights under the CCPA, including the right to:

• Know what personal information is collected and how it's used
• Delete personal information (with certain exceptions)
• Opt out of the sale of personal information
• Non-discrimination for exercising privacy rights

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Provide personalized content and experiences
• Analyze website usage and performance
• Enable certain website features

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Services

Our website may include:

• Links to third-party websites and services
• Integrated payment processors
• Social media features
• Analytics services

These third parties have their own privacy policies, and we are not responsible for their practices.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

• Through our website contact form
• By phone at the number listed on our contact page
• By email at the address provided on our contact page
• By mail at our business address

We will respond to your requests within a reasonable time frame as required by applicable law.