Terms of Service
Please read these terms carefully
Last updated: 7/21/2025
Business-Specific Terms & Conditions
1. Acceptance of Terms
By accessing and using our website, mobile application, phone services, or any of our services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Services
We provide various services including but not limited to:
- Online ordering and payment processing
- Phone ordering through AI-powered assistants
- In-store self-checkout systems
- Order tracking and status updates
- Digital menu displays and ordering interfaces
- Customer account management
- Delivery and pickup services
3. Account Registration and Use
Account Creation
You may create an account to access certain features. You agree to:
- Provide accurate and complete information
- Keep your account information updated
- Maintain the security of your password
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized use
Acceptable Use
You agree to use our services only for lawful purposes and in accordance with these terms. You may not:
- Violate any applicable laws or regulations
- Interfere with or disrupt our services
- Attempt to gain unauthorized access to our systems
- Use our services for fraudulent purposes
- Harass, abuse, or harm other users or our staff
- Submit false or misleading information
4. Orders and Transactions
Order Placement
Orders may be placed through:
- Our website or mobile application
- Phone calls (which may be processed by AI assistants)
- In-store self-checkout systems
- Digital ordering interfaces
Order Confirmation
All orders are subject to acceptance and availability. We reserve the right to:
- Refuse or cancel any order for any reason
- Limit quantities on any item
- Discontinue items without notice
- Modify prices and availability
Order Accuracy
While we use AI technology and automated systems to ensure order accuracy, you are responsible for:
- Reviewing your order before completion
- Reporting errors immediately upon receipt
- Providing clear and complete order information
5. Payment Terms
Payment Methods
We accept various payment methods as indicated during checkout. By providing payment information, you represent that:
- You are authorized to use the payment method
- All payment information is accurate and current
- You will pay all charges incurred
Pricing and Fees
All prices are subject to change without notice. Additional fees may apply for:
- Delivery services
- Processing fees
- Special requests or modifications
- Applicable taxes
Refunds and Cancellations
Refund and cancellation policies vary by service type and timing. Please contact us for specific refund requests.
6. AI Services and Call Processing
AI Assistant Services
We use artificial intelligence to process phone orders and provide customer service. By calling us, you acknowledge that:
- Your call may be handled by an AI assistant
- Call transcription technology may be used for order processing
- AI systems may make errors, and you should verify order details
- Human oversight is available upon request
Call Consent
By placing a phone call to our business, you consent to:
- Call transcription for order processing and service improvement
- Use of your phone number for order-related communications
- Processing of your order information through automated systems
7. Digital Services
Self-Checkout and Digital Ordering
When using our self-checkout or digital ordering systems:
- Follow all posted instructions and guidelines
- Verify your selections before completing transactions
- Report any technical issues immediately
- Do not attempt to circumvent payment systems
Order Tracking
We provide real-time order status updates when available. Status information is approximate and subject to change.
8. Privacy and Data Use
Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Intellectual Property
All content on our website and services, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws.
10. Third-Party Services
Our services may integrate with third-party providers for:
- Payment processing
- Delivery services
- Mapping and location services
- Communication services
Use of third-party services is subject to their respective terms and policies.
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for the service
- We do not guarantee uninterrupted or error-free service
- AI and automated systems may contain errors or inaccuracies
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.
13. Service Availability
We strive to provide continuous service but cannot guarantee:
- Uninterrupted access to our services
- Error-free operation of AI systems
- Availability of all menu items or services
- Specific delivery or preparation times
14. Modifications to Terms
We may modify these terms at any time. Changes will be effective when posted on our website. Your continued use of our services constitutes acceptance of modified terms.
15. Termination
We may terminate or suspend your access to our services at any time for violation of these terms or for any other reason at our discretion.
16. Governing Law
These terms are governed by the laws of the State of TN. Any disputes will be resolved in the courts of the State of TN.
17. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
If you have questions about these Terms of Service, please contact us:
- Through our website contact form
- By phone at the number listed on our contact page
- By email at the address provided on our contact page
- By mail at our business address
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.